Guest Privacy Policy
CHIP Hospitality LP, a subsidiary of Canadian Hotel Income Properties
Real Estate Investment Trust, and its affiliates and partners, (collectively, "CHIP
Hospitality", "we" or "us") are committed to preserving and safeguarding
your right to privacy. As part of this commitment, we want you to be fully
aware of what happens to your personal information, which we have in our
possession. Accordingly, this Privacy Policy sets out the manner in which
we will collect, use, disclose and otherwise manage your personal information.
Collection of Personal Information
We collect the personal information you provide us when you make a reservation
at, stay at or purchase a travel-related product or service at any of the
hotels or resorts owned and/or managed by CHIP Hospitality. The personal
information we collect may include your name, gender, address and telephone
number, e-mail address, credit card or other payment information, preferred
language of communication, and other information, such as your arrival
and departure dates, the number of adults and children accompanying you
during your stay and your vehicle information. Certain information such
as your name, address and telephone number, credit card or other payment
information, room type, arrival and departure dates and number of guests
accompanying you are required in order for us to process your reservation.
You may also at your option, provide us with other information such as
any special requests or preferences you may have to make your stay more
enjoyable. Any information that is generated during your stay with us is
treated as confidential and will be respected in accordance with this Privacy
Policy.
We may also collect personal information when you choose to join one
of the loyalty programs offered at our hotels or resorts, when you choose
to participate in one of our contests or other promotions, when you provide
information on a volunteer basis for a survey of your preferences, needs
or interests, or when you purchase travel-related products or services
available through our websites.
Personal information we receive from you may be collected by us either
directly from you or may be obtained from one of our third party service
providers who has collected the information from you on our behalf. These
service providers may include providers of reservation services or one
of the recognized hotel brands with which our hotels or resorts may be
affiliated.
We also may automatically collect general anonymous information related
to your use of our websites, such as the date and time you visit the websites
and the pages you visit on the websites. In addition, we collect "cookie" information
from your browser to identify your computer and provide us with a record
of your visits to our websites. The technology used to gather "cookie" information
is provided by the Internet browser you use, and may be turned off by using
your browser preference buttons. This statistical information helps us
to understand how our websites are used (e.g., identifying which pages
or sections are most popular and the peak activity times), which assists
us in planning for future improvements to the website to better meet our
guest's needs.
Purposes of Collecting Personal Information
We may use your personal information for one or more of the following
purposes:
- to process your reservation or other purchases;
- to identify you and facilitate check-in;
- to facilitate billing and collection;
- to provide the hotel accommodations and related services you request
or prefer;
- to understand your needs and improve our product and service offerings
to meet those needs;
- to create marketing lists to allow us, our affiliates and selected
service providers to promote and advise you of products and services offered
by us or our marketing partners that may be of interest to you; and
- to establish and maintain relations with our guests.
You may refuse or withdraw your consent to our use of your personal information
as explained under "Consent" below. Before using your personal information
for any purpose other than those listed in (i) to (vii) above, CHIP Hospitality
will explain that purpose to you and seek your consent.
Disclosure of Your Personal Information
In common with many organizations, we reduce costs by obtaining some
routine services from third party service providers, and your information
may be provided to them. These service providers must agree to only use
the information disclosed to them for the specific purposes stated by us
in the agreement and are prohibited from using it for any other purpose.
Disclosure of personal information to these providers may be for:
- processing of your reservations;
- processing and fulfillment of your purchases of travel-related products
and services;
- printing and mailing services for promotional and marketing material;
- collection and compilation of information contained in guest comment
cards;
- or contacting you from time to time to conduct surveys or to obtain
your feedback on our existing or proposed product and service offerings.
We may also disclose your personal information to our hotel brand partners
- the companies which own the recognized hotel brands to which some of
the hotels or resorts owned and/or managed by CHIP Hospitality are affiliated.
In addition, we may enter into agreements with marketing partners in
the hotel and travel industry to disclose personal information through
marketing lists for the sole purpose of direct marketing of products and
services that may be of interest to you. These marketing lists contain
very general and non-sensitive information, such as names, addresses and
other contact information. In no case will sensitive personal information
be disclosed without the express consent of the guest.
Our disclosure of your personal information to third parties will only
be for the purposes set out in this Privacy Policy. Except as expressly
set out in this Privacy Policy, we will not sell, transfer or otherwise
disclose any of your personal information to any third party (including
any of our marketing partners) without your express consent.
Consent and Opting-Out
Our collection, use or disclosure of your personal information requires
your consent. Depending on the nature and sensitivity of your personal
information, your consent to the collection, use and disclosure of such
information may be express and positive (which may be oral, in writing
or electronic) or implied (such as by using our products or services or
by not responding to our offer to remove your personal information from
our marketing lists) in which case we assume that you consent. Consent
may be given by your authorized representative. You may withdraw your consent
at any time as long as you give reasonable notice of withdrawal.
Withdrawal or refusal of consent is subject to legal and contractual
restrictions. CHIP Hospitality can collect, use or disclose your personal
information for legal, security or certain processing reasons when authorized
by law. For example, we must provide your personal information in response
to a search warrant or other legally valid enquiry or order, or to an investigative
body in the case of a breach of an agreement or contravention of law, or
as otherwise required by law. We may also disclose personal information
necessary to enable us to process your reservation or purchases of travel-related
products or services and to collect a debt owed by you.
If you prefer to be removed from the marketing lists used to market products
and services to you, you have the opportunity to opt-out by contacting
us in the manner set out below. If you do not opt-out, we will assume that
you consent. You are free to opt-out from our marketing lists at any time,
allowing a reasonable time for withdrawal. By opting out you may limit
our ability to offer you certain goods, services or benefits.
Security of Personal Information
We will maintain your personal information in secure data storage to
safeguard it from unauthorized access, use or disclosure. We will maintain
the strict confidentiality of all personal information collected, and will
only disclose such information to employees and service providers of CHIP
Hospitality who require such information for the purposes set out above.
We have entered into agreements with our service providers to safeguard
the personal information in their possession. We will only keep your personal
information for as long as it remains necessary or relevant for the purposes
stated above or as otherwise required by law.
We will keep personal information that is in our possession or control
accurate, complete and up to date as is necessary for the purposes for
which it is used.
Third Party Website Links
Our websites may contain links to third party websites. Any such websites
are not under CHIP Hospitality's control, and CHIP Hospitality does not
assume any responsibility for the manner in which the operators of such
third party websites may treat any personal information you provide to
them. We strongly encourage you to read the privacy statements of all such
third party websites as their policies may be materially different from
this Privacy Policy.
Accessing Your Personal Information
You have the right to reasonable access to your personal information
in our possession or control and to request rectification of any personal
information that may be obsolete, incomplete or incorrect. To assist your
request, you can obtain the Access to
Personal Information Request Form from us by writing to the Privacy
Officer at the address below, or by requesting it from the Front Desk staff
at any of the hotels or resorts owned and/or managed by CHIP Hospitality,
or you can make the request by letter or telephone if you prefer. We may
charge you an administration fee for providing access to your file in accordance
with the nature of your request. Normally, we will respond to access or
rectification requests within 30 days.
How to Contact Us
To obtain access to your information, report incorrect information, file
a complaint or to make any enquiries or comments about this Privacy Policy,
contact us at:
- CHIP Hospitality
- Suite 1600 - 1030 West Georgia Street Vancouver, B.C. V6E 2Y3
- Attention: Privacy Officer
- Phone: 604-646-2447
- Fax: 604-646-2404
- Email: PrivacyOfficer@CHIPHospitality.com
In addition, you may speak to the Front Desk staff at any of the hotels
or resorts owned and/or managed by CHIP Hospitality.
To file an opt-out request, please complete the Opt-out
Form or contact us at 1-888-422-6232.
A copy of this Privacy Policy is also available online at www.CHIPHospitality.com/privacy.html
Last updated May 2004 |
