DIRECTORY OF SERVICES AT THE REGINA INN
Administration Sales and Catering Office:
Located in the Lower Level “B”. Dial 7559
Direct: 1.888.525.7585
Hours of Operation:
Monday-Friday 8:00am - 5:00pm, excluding Statutory Holidays.
The Sales and Catering department also has Catering Specalists available most Saturdays. Appointment reccomended.
A variety of audio-visual equipment and technology support is available through Presentation
Services Audio-Visual. Dial 1000
ATM:
Located in the main lobby near the entrance doors.
Business Centre:
We offer a variety of business services within our Business Centre, located adjacent to the
Front Desk.
Bell Services:
For assistance with your luggage or valet service, contact a Guest Service Agent, please dial 0
Check In/Out:
Check in time is 4:00pm. Guests arriving before 4:00pm will be checked into their rooms
based upon availability.
Check out time is 12:00 noon. Should an extension be required please contact the Front Desk
to confirm that an extension is available. Dial 0
Cheque Policy:
Our associates are not permitted to accept personal cheques. We apologize for any inconveniences
this may cause.
Credit Information:
The hotel accepts the following Credit Cards: American Express, MasterCard,
Visa. Interac is also available.
All guests will be asked to present a valid credit card at time of check-in for guarantee and incidentals. Comforting Home Amenities:
Did you forget something? Call our Front Desk and we may just have it. please dial 0 from your guestrooms. Currency Exchange:
(US$ only) Available at the Front Desk
Daily Functions:
All meetings, receptions and events are listed on the digital reader boards in the main lobby
opposite the Front Desk and in the lower lobby. If you are unsure of the location of a function, inquire
at the Front Desk and our associates will be pleased to assist you.
Do Not Disturb:
Associates will not knock on the door or enter a room which displays a Do Not Disturb sign. If
the sign has not been removed by 2:00pm a letter will be slipped under the guest room door
advising you to contact Housekeeping for service, alternatively a voice mail will be left for
the guest.
Emergency/ First Aid:
Contact a Guest Service Agent. Dial 0 or dial 9-911
Fitness Centre:
24 hour access, with your room key. Located on our lower level “B”, our Fitness
Centre is equipped with stationary bikes, treadmills, eliptical, dumbbell weights and a sit up board.
The centre also has a supply of towels, a water cooler and a television for your convenience.
Children under the age of 16 must be accompanied by an adult.
General Inquiries:
For all general inquiries or services, please dial 0
Gift Shop:
Located near the botaniCa Restaurant entrance, we offer a selection of essential personal
items, souvenirs, newspapers and snack foods to satisfy your needs.
Hours of Operation:
Monday - Saturday, 6:30am - 10:00pm
Sunday, 7:00am - 9:00pm
…..dial 7570
Guests with Special Needs:
In case of an emergency, your safety is our first concern. Please inform the Front Desk
upon check in if there is a guest with a disability who may require special assistance in your
room. We appreciate your help.
Housekeeping Services: Dial 7207 In-Room Movies:
On your television, view the latest On Command movie releases, events
on-demand, music, games and TV Internet. To order one of these services, or
to learn the appropriate fee, press the Menu button on the remote control and then
follow the directions on the television.
Laundry & Drycleaning Service:
Same day service Monday to Saturday (excludes Statutory Holidays). Items brought to the
Front Desk prior to 9:00am will be returned by 5:00pm that same day. Laundry slip
and bag are located in your dresser drawer.
Lost and Found:
Monday to Friday 8:00am - 4:30pm…..dial 7500
After hours, please leave a detailed voicemail, and your call will be returned the following
business day.
Luggage Service:
Full Luggage service available through our Bellstaff. Luggage storage in our guest service
quarters is available, should you require a safe place for your bags upon check-out.
Group luggage services are also available at $2.00 in and $2.00 out per bag. Arrangements
can be made through the sales office.
Maid Services: Dial 7207
Mail Service:
Your outgoing mail can be dropped off at the Front Desk. Messages:
For your convenience, in room Personal Voice Mail System dial 7599
If you require assistance, dial 0
Parking:
Parking is available complimentary for registered guests at the front of the building and in the attached covered parkade. Pay parking is also available for the following prices:
Covered Parking attached to hotel at $7.00 per 24 hours
$2.00 to park for 1 hr
$1.00 to park for 1/2 hour
Room Service:
Our extensive room service menu is available to guests who prefer dining in the privacy of
their own rooms.
Hours of Operations:
Monday - Saturday:
6:30am - 10:00am
5:00pm - 11:00pm
Sunday:
7:00am -10:00am
5:00pm - 10:00pmgroup
Safety Deposit Boxes:
Available at the Front Desk, at no charge to registered guests, for protection of jewellery,
money and other valuables. Please be advised that the Hotel does not assume liability
for valuables not stored in safety deposit boxes.
Wake Up Service:
Guests can set your own wake up calls. Dial 7599
For any assistance please dial 0 |
