DIRECTORY OF SERVICES

Administration and Catering Offic:
Located in the Lower Level “B”.  Dial  7559

Hours of Operation:
Monday-Friday 8:00am - 5:00pm, excluding Statutory Holidays.

Administration and Catering Office:
A variety of audio-visual equipment and technology support is available through Presentation Services Audio-Visual.  Dial  1000

ATM:
Located in the main lobby near the entrance doors.

Business Centre:
We offer a variety of business services within our Business Centre, located adjacent to the Front Desk.

Bell Services:
For assistance with your luggage or valet service, contact a Guest Service Agent, please dial  0

Check In/Out:
Check in time is 4:00pm.  Guests arriving before 4:00pm will be checked into their rooms based upon availability. 

Check out time is 12:00 noon. Should an extension be required please contact the Front Desk to confirm that an extension is available. Dial  0

Cheque Policy:
Our associates are not permitted to accept personal cheques.  We apologize for any inconveniences this may cause.

Credit Information:
The hotel accepts the following Credit Cards: American Express, Diners Club/ En Route, MasterCard, Visa.  Interac is also available.

Comforting Home Amenities:
Did you forget something? Call our Front Desk and we may just have it.  Ask about our selection of extra pillows, fridges, microwaves, blankets, cribs, fans, and much more. (Limited availability on selected items), please dial…..0

Currency Exchange:
(US$ only) Available at the Front Desk

Daily Functions:
All meetings, receptions and events are listed on the Function Board located in the main lobby opposite the Front Desk.  If you are unsure of the location of a function, inquire at the Front Desk and our associates will be pleased to assist you.

Do Not Disturb:
Associates will not knock on the door or enter a room which displays a Do Not Disturb sign.  If the sign has not been removed by 2:00pm a letter will be slipped under the guest room door advising you to contact Housekeeping for service, alternatively a voice mail will be left for the guest.

Emergency/ First Aid:
Contact a Guest Service Agent. Dial 0 or dial 9-911

Fitness Centre:
24 hour access, with your room key.  Located on our lower level “B”, our Fitness Centre is equipped with stationary bikes, treadmills, dumbbell weights and a sit up board. The centre also has a supply of towels, a water cooler and a television for your convenience. Children under the age of 16 must be accompanied by an adult.

General Inquiries:
For all general inquiries or services, please dial  0

Gift Shop:
Located near the botaniCa Restaurant entrance, we offer an assortment of essential personal items, souvenirs, newspapers and snack foods to satisfy your needs. 

Hours of Operation: 
Monday - Saturday, 6:30am - 10:00pm
Sunday, 7:00am - 9:00pm …..dial  7570

Guest Experience Leader:
The Guest Experience Leader is here to ensure that you are extremely satisfied with your time with us.  The Guest Experience Leader is committed to delivering outstanding personalized service.  For more information please contact the Front Desk.

Guests with Special Needs:
In case of an emergency, your safety is our first concern.  Please inform the Front Desk upon check in if there is a guest with a disability who may require special assistance in your room.  We appreciate your help.

Housekeeping Services: Dial  7207
Full Service Housekeeping.  Did you forget something?  Soap, razors, shaving cream, shampoo, tooth brush, tooth paste and feminine products are all available through housekeeping.

In-Room Movies:
On your 25˝ television, view the latest On Command movie releases, events on-demand, music, games and TV Internet.  To order one of these services, or to learn the appropriate fee, press the Menu button on the remote control and then follow the directions on the television.

Laundry & Drycleaning Service:
Same day service Monday to Saturday (excludes Statutory Holidays).  Items brought to the Front Desk prior to 9:00am will be returned by 5:00pm that same day.   Laundry slip and bag are located in your dresser drawer.

Lost and Found:
Monday to Friday 8:00am - 4:30pm…..dial  7500

After hours, please leave a detailed voicemail, and your call will be returned the following business day.

Loyalty Program:
Regina Inn Hotel and Conference Centre is pleased to offer Traveller's Rewards™ and Traveller's Rewards™ Gold programs. Our programs reward frequent guests who are travelling for business or pleasure with free hotel room nights and other exclusive privileges. Enjoy the benefits of a Traveller's Rewards™ membership in any one of our participating hotels. Stay 10 nights at any participating hotel and your next night is on us!* Simply fill in the application form and take it to the front desk during check-out time. You'll be instantly registered, receive a Traveller's Rewards™ Card and have your first stay validated. You will be on your way to free nights at any of our premier hotels.

Luggage Service:
Full Luggage service available through our Bellman.  Luggage storage in our guest service quarters is available, should you require a safe place for your bags upon check-out. 

Group luggage services are also available at $2.00 in and $2.00 out per bag.  Arrangements can be made through the sales office. 

Maid Services: Dial  7207 

Mail Service:
Your outgoing mail can be dropped off at the Front Desk.  Postage stamps may be purchased from botaniCa* X-press and after hours at the Front Desk.

Messages:
For your convenience, in room Personal Voice Mail System dial  7599

If you require assistance, dial  0

Parking:
Guest parking is available at the front of the building.  Additional parking is available in the Parkade, with access from Osler Street, parallel to Broad Street.   A Parking Pass must be obtained from the IMPARK dispenser located at the entrance of both lots and must be displayed on the dashboard.  Charges for parking are $5.00 per 24 hours.

Room Service:
Our extensive room service menu is available to guests who prefer dining in the privacy of their own rooms.

Hours of Operations:  
Monday - Saturday, 6:30am - Midnight
Sunday, 7:00am - 11:00pm

Safety Deposit Boxes:
Available at the Front Desk, at no charge to registered guests, for protection of jewellery, money and other valuables.  Please be advised that the Hotel does not assume liability for valuables not stored in safety deposit boxes.

Wake Up Service:
Guests can set your own wake up calls. Dial  7599
For any assistance please dial  0